# FAQ

## General FAQ

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<summary>How do I contact support?</summary>

You can contact support by emailing us at <hi@lummi.ai> or by selecting **Support** from the dropdown menu in the top right when logged in to Lummi. We will get back to you within 1-3 business days confirming the deletion of your account and all associated data.

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<summary>Are Lummi images free to use?</summary>

Yes! Most of the Lummi library is available free to download. Unlock higher quality downloads, premium images, plus many more perks to level up your designs, by signing up for [Lummi Pro](https://www.lummi.ai/pro).&#x20;

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<summary>Can I use Lummi images for commercial purposes?</summary>

Yes! All Lummi images are free to use for both **commercial** and **personal purposes**, no attribution required. We just have limitations on re-distribution of the images and the creation of similar or competing services with the images. For more information, you can check out our license terms here: <https://www.lummi.ai/terms>

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<summary>How much does Lummi Pro cost?</summary>

For information about Pro Plan pricing, visit our Pro Plan info page [here](https://www.lummi.ai/pro).

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<summary>How do I apply to be a Lummi contributor?</summary>

To apply, just fill up [this form](https://airtable.com/appRUl4930u43JqJz/pagECOJPj92y5PB5X/form). Make sure to include your email address so we can contact you and a portfolio of original images you've created using AI. For more tips on how to make your portfolio stand out, check out our application guide, [here](https://docs.lummi.ai/become-a-lummi-creator/how-to-stand-out-with-your-lummi-application).&#x20;

**Note:** This is **not** a job application, and we are not hiring for paid positions within Lummi.

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<summary>Does Lummi have an API?</summary>

Yes! To learn more about the Lummi API, and request access, visit our API page [here](https://www.lummi.ai/developers). Looking for API documentation? That's available [here](https://www.lummi.ai/developers/api-reference).&#x20;

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<summary>What AI image model does Lummi use for its Create and Retouch tools?</summary>

Lummi uses Bytedance Seedream for image generation and retouch.&#x20;

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<summary>Can I request an image/images to be added to the Lummi library?</summary>

Yes! You can request an image by selecting the ⌯ hamburger menu in the top right of Lummi, and navigating to **Request an image.**&#x20;

The team will try their best to accommodate your request, and will notify you by email when the image is ready.&#x20;

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## Accounts and Billing

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<summary>How do I permanently delete my Lummi account and all associated data?</summary>

To delete your account, please make the request to support by emailing us at <hi@lummi.ai> or by selecting **Support** from the dropdown menu in the top right when logged in to Lummi. We will get back to you within 1-3 business days confirming the deletion of your account and all associated data.

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<summary>How do I cancel my free trial/subscription? </summary>

To cancel your free trial or subscription, select your profile image in the top right. Then, navigate to **Account settings** **>** **Subscription**. Finally, select **Cancel**.&#x20;

<figure><img src="https://978419973-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP8WClj8uqa5VYqcYx1H8%2Fuploads%2FUU5x7h1BWZOolcKja7CV%2Fcancel.gif?alt=media&#x26;token=61220700-8270-4c8b-a811-758e6139ac7e" alt=""><figcaption></figcaption></figure>

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<summary>How do I update my billing information?</summary>

To cancel your free trial or subscription, select your profile image in the top right. Then, navigate to **Account settings** **>** **Subscription**. Finally, select **Manage.** This will open a new window where you can update your billing details.&#x20;

<figure><img src="https://978419973-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP8WClj8uqa5VYqcYx1H8%2Fuploads%2FUU5x7h1BWZOolcKja7CV%2Fcancel.gif?alt=media&#x26;token=61220700-8270-4c8b-a811-758e6139ac7e" alt=""><figcaption></figcaption></figure>

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<summary>My invoice doesn't have the correct details. How do I request an updated invoice?</summary>

To request an updated invoice, please contact support by emailing us at <hi@lummi.ai> or by selecting **Support** from the dropdown menu in the top right when logged in to Lummi.&#x20;

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