FAQ

Browse answers to frequently asked question.

General FAQ

How do I contact support?

You can contact support by emailing us at [email protected] or by selecting Support from the dropdown menu in the top right when logged in to Lummi. We will get back to you within 1-3 business days confirming the deletion of your account and all associated data.

Are Lummi images free to use?

Yes! Most of the Lummi library is available free to download. Unlock higher quality downloads, premium images, plus many more perks to level up your designs, by signing up for Lummi Pro.

Can I use Lummi images for commercial purposes?

Yes! All Lummi images are free to use for both commercial and personal purposes, no attribution required. We just have limitations on re-distribution of the images and the creation of similar or competing services with the images. For more information, you can check out our license terms here: https://www.lummi.ai/terms

How much does Lummi Pro cost?

For information about Pro Plan pricing, visit our Pro Plan info page here.

How do I apply to be a Lummi contributor?

To apply, just fill up this form. Make sure to include your email address so we can contact you and a portfolio of original images you've created using AI. For more tips on how to make your portfolio stand out, check out our application guide, here.

Note: This is not a job application, and we are not hiring for paid positions within Lummi.

Does Lummi have an API?

Yes! To learn more about the Lummi API, and request access, visit our API page here. Looking for API documentation? That's available here.

What AI image model does Lummi use for its Create and Retouch tools?

Lummi uses Bytedance Seedream for image generation and retouch.

Can I request an image/images to be added to the Lummi library?

Yes! You can request an image by selecting the ⌯ hamburger menu in the top right of Lummi, and navigating to Request an image.

The team will try their best to accommodate your request, and will notify you by email when the image is ready.

Accounts and Billing

How do I permanently delete my Lummi account and all associated data?

To delete your account, please make the request to support by emailing us at [email protected] or by selecting Support from the dropdown menu in the top right when logged in to Lummi. We will get back to you within 1-3 business days confirming the deletion of your account and all associated data.

How do I cancel my free trial/subscription?

To cancel your free trial or subscription, select your profile image in the top right. Then, navigate to Account settings > Subscription. Finally, select Cancel.

How do I update my billing information?

To cancel your free trial or subscription, select your profile image in the top right. Then, navigate to Account settings > Subscription. Finally, select Manage. This will open a new window where you can update your billing details.

My invoice doesn't have the correct details. How do I request an updated invoice?

To request an updated invoice, please contact support by emailing us at [email protected] or by selecting Support from the dropdown menu in the top right when logged in to Lummi.